General Terms & Conditions
Prices
All prices displayed on this site are in NZ currency and include GST.
Minimum order quantity
Within NZ = 6 bottles
Overseas orders = 12 bottles
Supply of Liquor to Minors
It is illegal to buy wine from us if you are under the age of 18. It is illegal if you falsify your details in order to buy wine if you are under the age of 18.
Privacy
Your privacy will be protected.
Any personal information supplied to us will only be used to process your order.
Under no circumstances will any personal information you have supplied to us be made available to another organisation.
Shipping & Delivery Information
New Zealand Delivery Charges
Orders must be in multiples of 6 bottles: Freight free for orders of 12 or more bottles.
There is a small freight surcharge of $8 for delivery of 6 bottles.
Overseas Shipping & Delivery
Read our Overseas Shipping & Delivery policies »
Packaging
Wine is packed in cardboard boxes with twin walled inserts, twin walled base and top pad for extra protection.
Delivery Time
NZ delivery: Allow 3-5 working days.
Overseas delivery: Time varies and is confirmed at the time of order confirmation to best suit your requirements. If your order is delayed before despatch, you will be advised and if this delay is unacceptable a full refund will be given.
Payments, Refunds & Online Security
Payment methods
This is a secure website which accepts payment by credit card only.
Chard Farm will appear on your cardholder statement.
Chard Farm will appear on the payment record.
Refunds
Wines which are damaged on delivery are replaced immediately or a full refund is given.
If a wine is faulty and the customer is not happy with the wine which has been purchased we ask to be contacted immediately. A transaction may be cancelled at any stage before the despatch of the wine. A full refund will apply in such cases.
Online Security
All credit card information is encrypted and completely secure. This means the information cannot be read as it travels to our ordering system.
The online ordering & checkout pages are encrypted using a strong 128 / 256 bit, industry standard SSL Certificate.
Contact Details
Chard Farm Winery
205 Chard Road, RD 1
Queenstown, New Zealand
Tel: +64 (0)3 442 6110
Fax: +64 (0)3 441 8400
Email: wine@chardfarm.co.nz
